Privacy Policy

This Privacy Policy governs the manner in which the DotVoice application collects, uses, maintains and discloses information collected from users (each, a “User”) of the https://www.dotvoice.com website (“Site”). This privacy policy applies to the Site and all products and services offered by Sharktek Consulting.

Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies
Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

Types of data collected and device permissions
Among the types of Personal Data that the DotVoice application collects, by itself or through third parties, there are: Usage Data; Contacts permission; Camera permission; Precise location permission (non-continuous); Microphone permission; Phone permission; Storage permission; geographic position; Data communicated while using the service; app information; device logs; device information.

Personal Data may be freely provided by the User, or, in the case of Usage Data, collected automatically when using the DotVoice application.

Unless specified otherwise, all Data requested by the DotVoice application is mandatory and failure to provide this Data may make it impossible for the DotVoice application to provide its services. Users who are uncertain about which Personal Data is mandatory are welcome to contact us at any time.

Depending on the User's specific device, the DotVoice application may request certain permissions that allow it to access the User's device Data as described below.

  • Camera permission
    Used for accessing the camera or capturing images and video from the device.

  • Contacts permission
    Used for accessing contacts and profiles on the User's device, including the changing of entries.

  • Microphone permission
    Used for accessing and recording microphone audio from the User's device.

  • Phone permission
    Used for accessing a host of typical features associated with telephony. This enables, for instance, read-only access to the “phone state”, which means it enables access to the phone number of the device, current mobile network information, or the status of any ongoing calls.

  • Precise location permission (non-continuous)
    Used for accessing the User's precise device location to allow users to share their location with other users. The geographic location of the User is determined in a manner that isn't continuous. This means that it is impossible for the DotVoice application to derive the exact position of the User on a continuous basis.

  • Storage permission
    Used for accessing shared external storage, including the reading and adding of any items.

How we use collected information
The Data concerning the User is collected to allow the DotVoice application to provide its Service, comply with its legal obligations, respond to enforcement requests, protect its rights and interests (or those of its Users or third parties), detect any malicious or fraudulent activity, as well as the following: Device permissions for Personal Data access, Hosting and backend infrastructure, Infrastructure monitoring, Location-based interactions, Contacting the User, Registration and authentication and Managing contacts and sending messages.

The DotVoice application may also collect and use Users personal information for the following purposes:

  • To improve customer service
    Information you provide helps us respond to your customer service requests and support needs more efficiently.

  • To personalize user experience
    We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.

  • To improve our Site
    We may use feedback you provide to improve our products and services.

  • To process payments
    We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.

  • To send periodic emails
    We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests.

How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

Sharing and disclosure of personal information to third parties
Any personal information that we collect (as identified in the "Personal Data We Collect" section) may be shared with business partners, contractors, vendors, and authorized third-party agents either with Your consent or for business or legal purposes and in accordance with applicable law to:
  • Conduct analytics in order to improve the user experience of our Apps and Services
  • Provide support and technical services
  • Operate, deliver, improve and customise our Apps, and Services

Retention Time
We process Personal Data and store it for as long as required to fulfill for which the information was originally collected. Therefore Personal Data that was collected for purposes related to the performance of a contract between the DotVoice application and the User shall be retained until such contract has been fully performed. We may retain Personal Data for a longer period whenever required to do so for the performance of a legal obligation or upon order of an authority. Once the retention period expires, Personal Data will be deleted or anonymized.

Compliance with children’s online privacy protection act
Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our Site from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

Changes to this privacy policy
Sharktek Consulting has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Sharktek Consulting
https://www.dotvoice.com/app/contact
1222 SE 47th St
Cape Coral, FL 33904
(239) 443-4444
support@sharktek.net